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Remote Help is an internet based tool that allows Cutting Systems (and Hypertherm, if needed) to be virtually in your factory within minutes. CNC, plasma system and cutting table diagnosis and repair can often be accomplished without and on-site visit. This means that cutting tables can be up and running quickly and without costly travel and wait time.

Remote Help features include:

  • Fast and secure connectivity
  • Safe remote access to the CNC to view and modify setups
  • Secure and rapid transfer of files
  • Up to 15 parties can join the same session
  • Ability to conduct HyPerformance® Plasma +diagnostics remotely
  • Useful for technical training
  • Free access for all parties.

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